Adding hosts
There are 3 ways to add a host into the VisitUs Reception system. To start uploading hosts, first click on “Hosts / Staff” in the navigation bar down the left of the dashboard. Then follow the preferred guide below: Manual form To add a host manually, click on the “Add Host” header in the top right of
Add new questions / entry fields
Click on “Configure System” in the navigation bar down the left of the dashboard and then “Sign in types”. Find the sign in type that you would like to add a question to and then click on the "Add Field" button. A pop-up will then appear. Select the input type and then enter the
Enable / Disable Host emails
Click on “Configure System” in the navigation bar down the left of the dashboard and then “Email Settings”. Under the header “Host / Staff email notifications” you have the option to enable or disable the notification email being sent to the host. Once you have finished changing this option make sure to press the “Update Changes” button in the
Not receiving SMS
If you are not receiving SMS from the system there are a couple of things to check Click on Configure System” in the navigation bar down the left of the dashboard, and then "SMS Settings". Under the header “Turn on SMS notifications” check that SMS notificationsare enabled. (Checkbox). Next is to check that your SMS balance has
Add multiple email addresses for a host
You can add multiple email addresses to a host by updating their profile. Click on “Hosts / Staff” in the navigation bar down the left of the dashboard. Next search for the host by typing their name or scrolling down the list. Once you have found them click on the hosts name. Enter multiple email addresses
Enable the delivery option
Click on “Configure System” in the navigation bar down the left of the dashboard and then "Deliveries". Here you can customise the delivery notifications and enable them if currently disabled.
Setup Security notifications
Click on “Configure System” in the navigation bar down the left of the dashboard and then “VIP / Security Alerts”. Enter the mobile numbers of the security team that you would like to receive notifications separated by a comma. Once you have filled in the security numbers make sure to click on “Update Changes”. To mark a
Enable the mobile option for sign in and sign out
Click on “Configure System” then “General Settings”. Next click on the Sign in / Sign out options header. Then check the setting “Display the mobile button on the system”. Click “Update changes” to save your new settings. This will update your iPad enabling return visitors and staff to be able to sign in and out using their mobile number.
Enable Sign in / out using a QR code
Click on “Configure System” then “General Settings”. Next click on the Sign in / Sign out options header. Then check the setting “Display the QR code button” Click “Update changes” to save your new settings. This will update your iPad enabling visitors to sign in and out using a QR code. Read more about the VisitUs QR code check in system here.
Enable SMS Sign out reminders
To setup the system to send SMS sign out reminders, first click on the “Configure System” section of the dashboard and then "General Settings". Next click on the header labelled “Overall settings”. You will be presented with a list of different settings to change and there should be one titled “Send an SMS reminder to visitors