Setup Security notifications

SUMMARY

Configure automated alerts to security personnel when specific events occur, such as a VIP arrival, or persons of interest.

STEPS

1. Assistance / Panic Alerts:

* Navigate to User Interface > Display > Custom Alerts.

* Enable alert button (tablet only) Toggle this setting On to display it on the iPad.

* Customise the SMS/Email message (e.g., "Security required at Reception").

* Enter the mobile numbers in the Recipients field.

2. Marking a Visitor as a VIP or person of interest:

* Go to the Signed-In list (or visitor search).

* Click a visitor's name to open their profile.

* Toggle the "Potential security risk" option. This will flag them for future visits.

COMMON CONFIGURATIONS

* Silent Alerts: Custom alerts on the iPad can be configured to be silent (visitor doesn't know security was notified).

VALIDATION CHECKLIST

* Press the Assistance button on the iPad. * Confirm the listed mobile number receives the SMS immediately.

TROUBLESHOOTING

* Problem: No SMS received. * Fix: Check the country code format of the mobile number in Recipients. Verify SMS credit balance.

NEXT STEPS

* View audit logs – TBD URL * Create a custom report – TBD URL