Not receiving SMS
If you are not receiving SMS from the system there are a couple of things to check
Click on Configure System” in the navigation bar down the left of the dashboard, and then “SMS Settings“.
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Under the header “Turn on SMS notifications” check that SMS notifications
are enabled. (Checkbox).
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Next is to check that your SMS balance has not reached zero.
Also check that the country code has been set correctly (US = 1, UK = 44, AU = 61)