Link a device to your account (iPad / Android tablet)
REQUIRED ACCESSAdmin DIFFICULTYBasic ESTIMATED TIME2 minutes APPLIES TO MODULESDashboard, iPad App, Android App PREREQUISITES• You have downloaded the VisitUs Reception app on your iPad or Android tablet.• You are logged in to the VisitUs dashboard on a computer. SUMMARY Connect your iPad or Android tablet to the VisitUs account to start processing visitors. STEPS 1. Open the
Import visitor data from another system
REQUIRED ACCESSAdmin DIFFICULTYIntermediate ESTIMATED TIME5-10 minutes APPLIES TO MODULESDashboard PREREQUISITES• You are logged in to the VisitUs dashboard.• You have a CSV export of your data from the previous system. SUMMARY Import historical visitor sign-in data from a previous system into VisitUs via CSV. STEPS 1. Go to Reporting in the sidebar. 2. Click on Import Visitor
Import hosts / employees using a CSV file
REQUIRED ACCESSAdmin DIFFICULTYIntermediate ESTIMATED TIME5 minutes APPLIES TO MODULESDashboard PREREQUISITES• You are logged in to the VisitUs dashboard. SUMMARY Bulk import multiple hosts or employees at once using a CSV spreadsheet. STEPS 1. Go to Hosts / Employees in the sidebar. 2. Click on the Add Host button in the top right. 3. Select the CSV tab
Import hosts / employees using Active Directory
REQUIRED ACCESSAdmin DIFFICULTYIntermediate ESTIMATED TIME5-10 minutes APPLIES TO MODULESDashboard PREREQUISITES• You are logged in to the VisitUs dashboard.• You have admin access to your Microsoft Entra ID tenant. SUMMARY Sync your Microsoft Entra ID (formerly Azure Active Directory) users with VisitUs to automatically manage hosts. STEPS 1. Go to Hosts / Employees in the sidebar. 2. Click
How to remove the contactless QR code from the iPad
REQUIRED ACCESS Admin DIFFICULTY Basic ESTIMATED TIME 1 minute APPLIES TO MODULES Dashboard, iPad PREREQUISITES You are logged in to the VisitUs dashboard. SUMMARY How to hide the QR code that appears on the main screen of the iPad for contactless sign-in. STEPS 1. Go to User Interface in the left navigation sidebar. 2. Click the Display tab first, then proceed to the Layout
How to record breaks
REQUIRED ACCESSAdmin DIFFICULTYBasic ESTIMATED TIME2 minutes APPLIES TO MODULESDashboard, iPad App, Smartphone PREREQUISITES• You are logged in to the VisitUs dashboard.• You have a sign-in type created for staff or employees. SUMMARY Allow staff or employees to record their break times (start and end) using the sign-in app or dashboard. STEPS 1. On the main screen, tap
How to hide a host from appearing in the host search results
REQUIRED ACCESSAdmin DIFFICULTYBasic ESTIMATED TIME1 minute APPLIES TO MODULESDashboard, iPad App PREREQUISITES• You are logged in to the VisitUs dashboard. SUMMARY Hide a host from the visitor check-in search while keeping their account active for sign-in/out. STEPS 1. Go to Hosts / Employees in the sidebar. 2. Search for the host you want to hide. 3. Click
How to delete a host
REQUIRED ACCESS Admin DIFFICULTY Basic ESTIMATED TIME 1–2 minutes APPLIES TO MODULES Hosts / Staff PREREQUISITES * You have Admin access to the dashboard. * The host to be deleted exists in the system. SUMMARY Remove a host or employee from the system to revoke their access and remove them from the iPad search results. STEPS 1. Log in to the dashboard and navigate
How to add a logo to your tablet and web portal
REQUIRED ACCESSAdmin DIFFICULTYBasic ESTIMATED TIME2 minutes APPLIES TO MODULESDashboard, iPad App PREREQUISITES• You are logged in to the VisitUs dashboard.• You have a logo image file (PNG recommended, 512x512px). SUMMARY Upload your company logo to display it on the iPad app and web dashboard portal. STEPS 1. Go to User Interface in the left sidebar. 2. Select
How to add a background image to your tablet
REQUIRED ACCESSAdmin DIFFICULTYBasic ESTIMATED TIME2 minutes APPLIES TO MODULESiPad App PREREQUISITES• You are logged in to the VisitUs dashboard.• You have high-quality images (landscape orientation recommended). SUMMARY Customize the welcome screen of the iPad app by uploading your own background images. You can upload up to 5 images to create a slideshow. STEPS 1. Go to User