Enable / Disable Host emails
REQUIRED ACCESS
Admin
DIFFICULTY
Basic
ESTIMATED TIME
1 minute
APPLIES TO MODULES
Dashboard, Emails
PREREQUISITES
You are logged in to the VisitUs dashboard.
STEPS HEADING
Toggle host email notifications
SUMMARY
How to enable or disable email notifications sent to hosts when a visitor arrives.
STEPS
1. Go to Location Settings in the left navigation sidebar.
2. Click on the Emails tab.
3. Locate the section Host / Employee Emails.
4. Use the toggle switch for Email when visitor arrives:
* Switch to Active (blue/green) to enable notifications.
* Switch to Inactive (grey) to disable notifications.
5. (Optional) You can also configure:
* Email when visitor signs out: Toggle to notify hosts upon sign-out.
* Fallback recipients: Enter email addresses to be notified if a host cannot be found or does not have an email.
* Always CC: Enter email addresses to always receive a copy of these notifications.
6. Changes are saved automatically (or click Save if prompted).
VALIDATION CHECKLIST
– The "Email when visitor arrives" toggle reflects your desired state.
TROUBLESHOOTING
– Problem: Hosts not receiving emails despite setting being ON.
– Fix: Ensure the host has a valid email address in their profile and check your spam filters.