REQUIRED ACCESSAll Users DIFFICULTYBasic ESTIMATED TIME2 minutes APPLIES TO MODULESDashboard, Login PREREQUISITESNone. SUMMARY Reset your VisitUs dashboard password if you have forgotten it or need to change it. STEPS 1. Navigate to the dashboard login page (e.g., https://app.visit-us.com or your region specific URL). 2. Click on the link Don't remember your password?. 3. Enter your email address. 4.

REQUIRED ACCESS Admin DIFFICULTY Basic ESTIMATED TIME 2 minutes APPLIES TO MODULES Hosts / Employees, Privacy PREREQUISITES * Admin access. * The host must already exist in the system. SUMMARY Prevent specific employees from appearing in the visitor search list on the iPad. This is useful for CEOs, high-profile staff, or administrative accounts that should not receive visitor notifications. STEPS 1. Log in to

REQUIRED ACCESSAdmin DIFFICULTYIntermediate ESTIMATED TIME5 minutes APPLIES TO MODULESDashboard, iPad, User Interface PREREQUISITES• You are logged in to the VisitUs dashboard.• You have an iPad with the VisitUs App installed. SUMMARY Enable facial recognition on the iPad to allow returning visitors and staff to sign in quickly by scanning their face. STEPS 1. The first time a

REQUIRED ACCESSAdmin DIFFICULTYBasic ESTIMATED TIME2 minutes APPLIES TO MODULESDashboard PREREQUISITES• You are logged in to the VisitUs dashboard. SUMMARY Generate a report showing the sign-in history and time-on-site for hosts and employees. STEPS 1. Go to Reporting in the sidebar. 2. Click on Hosts Report (or Employee Report). 3. Select the Date Range for the report. 4.

REQUIRED ACCESSAdmin DIFFICULTYEasy ESTIMATED TIME1 minute APPLIES TO MODULESiPad App PREREQUISITES• You are logged in to the VisitUs dashboard. SUMMARY Manually expire all active sign-ins for a specific sign-in type, requiring everyone to complete the full sign-in process again. STEPS 1. Go to Sign-in Types in the left sidebar. 2. Select the Visitor (or relevant) sign-in type. 3.

REQUIRED ACCESSAdmin DIFFICULTYBasic ESTIMATED TIME2–5 minutes APPLIES TO MODULESDeliveries PREREQUISITES* Admin access.* iPad kiosk (optional, but recommended for courier self-service). SUMMARY Turn on the Delivery Management module to track incoming packages and automatically notify employees when their deliveries arrive. STEPS 1. Log in to the dashboard and navigate to Deliveries in the sidebar. 2. Ensure you are on the

REQUIRED ACCESS Admin DIFFICULTY Intermediate ESTIMATED TIME 5 minutes APPLIES TO MODULES Visitor, Contractor PREREQUISITES * Admin access to the dashboard. * SMS credits or an active SMS plan. SUMMARY Send an automated SMS to visitors if they have not signed out by a certain time. This ensures accurate evacuation lists and visitor logs. STEPS 1. Log in to the dashboard and go to

REQUIRED ACCESSAdmin DIFFICULTYEasy ESTIMATED TIME2 minutes APPLIES TO MODULESiPad App PREREQUISITES• You are logged in to the VisitUs dashboard. SUMMARY Allow visitors to select their preferred language when signing in on the iPad, making the process smoother for non-English speakers. STEPS 1. Go to User Interface in the left sidebar. 2. Select the Language tab (usually found

REQUIRED ACCESSAdmin DIFFICULTYBasic ESTIMATED TIME1 minute APPLIES TO MODULESDashboard, Emails PREREQUISITESYou are logged in to the VisitUs dashboard. SUMMARY How to enable or disable email notifications sent to hosts when a visitor arrives. STEPS 1. Go to Location Settings in the left navigation sidebar. 2. Click on the Emails tab. 3. Locate the section Host / Employee Emails. 4. Use the

REQUIRED ACCESSAdmin DIFFICULTYIntermediate ESTIMATED TIME5 minutes APPLIES TO MODULESiPad App PREREQUISITES• You are logged in to the VisitUs dashboard.• A supported Brother label printer is connected to your network or device. SUMMARY Connect a supported Brother label printer to print visitor badges automatically upon sign-in. Customise the badge layout with logos, QR codes, and visitor details. STEPS 1.